{
  "title": "HourSaved: new cards",
  "home_page_url": "https://hoursaved.com/new/",
  "count": 7,
  "items": [
    {
      "id": "2026-10-25-bbb-complaint-extra-charges",
      "url": "https://hoursaved.com/new/2026-10-25-bbb-complaint-extra-charges/",
      "date": "2026-10-25",
      "kind": "problem",
      "trade": "trades",
      "chore": "customers",
      "title": "A landlord's public complaint said a plumber added $38 and billed $75 for an estimate she never approved",
      "summary": "She paid $1,723 for a water heater replacement. The company replied in public that the property manager approved the $75 by phone and the $38 was a part with no labor charged, mentioned collections after 60 days, and said it had blocked both complainants' numbers.",
      "quote": null,
      "source": {
        "site": "Better Business Bureau",
        "who": "A plumbing company and its customer",
        "posted": "2025-03-26",
        "url": "https://www.bbb.org/us/fl/lake-worth/profile/plumber/mike-the-plumber-inc-0633-92035946/complaints"
      }
    },
    {
      "id": "2026-10-25-client-forgets-bank-transfer",
      "url": "https://hoursaved.com/new/2026-10-25-client-forgets-bank-transfer/",
      "date": "2026-10-25",
      "kind": "problem",
      "trade": "cleaning",
      "chore": "money",
      "title": "A cleaning client who works away keeps promising a bank transfer that never arrives",
      "summary": "Clients pay their cleaner on the day, but this one can't do cash and keeps forgetting to transfer, so the owner messages her all week and the cleaner finds it embarrassing to ask. For her own agency fees, the owner stopped invoicing and only takes automatic Direct Debit, because invoices were always paid late.",
      "quote": "she says she'll transfer it, but she never does",
      "source": {
        "site": "The Cleaning Lady Podcast",
        "who": "Owner of a UK cleaning agency with 40+ cleaners",
        "posted": "2026-10-11",
        "url": "https://podcasts.apple.com/gb/podcast/terms-and-conditions-part-1/id1881007269?i=1000795271458"
      }
    },
    {
      "id": "2026-10-25-four-bed-house-two-hours",
      "url": "https://hoursaved.com/new/2026-10-25-four-bed-house-two-hours/",
      "date": "2026-10-25",
      "kind": "problem",
      "trade": "cleaning",
      "chore": "customers",
      "title": "An inquiry asked for two hours a fortnight to clean a four-bedroom, three-bathroom house",
      "summary": "The prospect was unhappy with her current cleaner and asked for a trial clean the next Friday. The owner's view: a house that size can't be cleaned properly in two hours, which is likely why the current cleaner disappointed. She replied that she had no availability.",
      "quote": null,
      "source": {
        "site": "The Cleaning Lady Podcast",
        "who": "Owner of a UK cleaning agency with 40+ cleaners",
        "posted": "2026-08-07",
        "url": "https://podcasts.apple.com/gb/podcast/can-you-clean-my-4-bedroom-3-bathroom-house-in-2-hours/id1881007269?i=1000780927670"
      }
    },
    {
      "id": "2026-10-25-lockout-fee-dispute-split",
      "url": "https://hoursaved.com/new/2026-10-25-lockout-fee-dispute-split/",
      "date": "2026-10-25",
      "kind": "problem",
      "trade": "cleaning",
      "chore": "customers",
      "title": "A cleaning client refused a lockout fee after her son chained the door and slept through the knocking",
      "summary": "The cleaner had a key but couldn't get in. The client offered to pay only for half an hour of waiting and called it a delay, not a cancellation, though the terms said a lockout is a late cancellation. The owner sent a voice note, explained the terms, and offered to split the fee.",
      "quote": "any lockout equates to a late cancellation",
      "source": {
        "site": "The Cleaning Lady Podcast",
        "who": "Owner of a UK cleaning agency with 40+ cleaners",
        "posted": "2026-08-28",
        "url": "https://podcasts.apple.com/gb/podcast/whats-your-cancellation-policy/id1881007269?i=1000786497278"
      }
    },
    {
      "id": "2026-10-25-missed-session-booking-mix-up",
      "url": "https://hoursaved.com/new/2026-10-25-missed-session-booking-mix-up/",
      "date": "2026-10-25",
      "kind": "problem",
      "trade": "coaching",
      "chore": "schedule",
      "title": "A coach missed a client's session after her booking tool let him book a holiday Monday",
      "summary": "Her scheduling tool was supposed to block weekend bookings, so she took the long weekend off. A client booked the holiday Monday on Sunday evening, waited at his computer, and signed off. She found his email the next morning and apologized without excuses.",
      "quote": null,
      "source": {
        "site": "The Regulation Revolution (Substack)",
        "who": "A one-to-one coach",
        "posted": "2026-09-09",
        "url": "https://tiadevincenzo.substack.com/p/i-fucked-up-let-me-tell-you-about"
      }
    },
    {
      "id": "2026-10-25-spotless-toilet-complaint",
      "url": "https://hoursaved.com/new/2026-10-25-spotless-toilet-complaint/",
      "date": "2026-10-25",
      "kind": "problem",
      "trade": "cleaning",
      "chore": "customers",
      "title": "A client sent a photo of a spotless toilet and complained that no toilet gel was left in the bowl",
      "summary": "After a new cleaner's first visit, he asked for a definite improvement and whether she had much experience cleaning toilets. The owner's reasons for not leaving gel: it could sit for days while he's away, staining the bowl and seals, and the label says to scrub and flush after about an hour. She agreed to do it his way in future.",
      "quote": null,
      "source": {
        "site": "The Cleaning Lady Podcast",
        "who": "Owner of a UK cleaning agency with 40+ cleaners",
        "posted": "2026-10-22",
        "url": "https://podcasts.apple.com/gb/podcast/the-toilet-gel-inspector-and-letting-clients-go/id1881007269?i=1000797664548"
      }
    },
    {
      "id": "2026-10-25-warranty-repair-lawsuit-threat",
      "url": "https://hoursaved.com/new/2026-10-25-warranty-repair-lawsuit-threat/",
      "date": "2026-10-25",
      "kind": "problem",
      "trade": "trades",
      "chore": "customers",
      "title": "A heating company did a free warranty repair, then the customer blamed it and threatened to sue",
      "summary": "The boiler was about 40 years old and never serviced. Another technician found the system working, but the customer threatened a lawsuit and social media posts until everything was fixed, including old problems. The owner's attorney prepared a letter, and his crews now test and photograph everything before starting.",
      "quote": null,
      "source": {
        "site": "Heating Help forum (The Wall)",
        "who": "Owner of a small heating service company",
        "posted": "2024-11-10",
        "url": "https://forum.heatinghelp.com/discussion/198578/customer-lies"
      }
    }
  ]
}