A landlord's public complaint said a plumber added $38 and billed $75 for an estimate she never approved
She paid $1,723 for a water heater replacement. The company replied in public that the property manager approved the $75 by phone and the $38 was a part with no labor charged, mentioned collections after 60 days, and said it had blocked both complainants' numbers.
A plumbing company and its customer, Better Business Bureau (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
We tested this situation on two AI models: see what each wrote
Step-by-step guide: Reply to online reviews, good and bad, and check the tone before posting
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