A cleaning client refused a lockout fee after her son chained the door and slept through the knocking
The cleaner had a key but couldn't get in. The client offered to pay only for half an hour of waiting and called it a delay, not a cancellation, though the terms said a lockout is a late cancellation. The owner sent a voice note, explained the terms, and offered to split the fee.
“any lockout equates to a late cancellation”
Owner of a UK cleaning agency with 40+ cleaners, The Cleaning Lady Podcast (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
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