A heating company did a free warranty repair, then the customer blamed it and threatened to sue
The boiler was about 40 years old and never serviced. Another technician found the system working, but the customer threatened a lawsuit and social media posts until everything was fixed, including old problems. The owner's attorney prepared a letter, and his crews now test and photograph everything before starting.
Owner of a small heating service company, Heating Help forum (The Wall) (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
We tested this situation on two AI models: see what each wrote
Step-by-step guide: Write a calm, firm reply to an angry customer email
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