A cleaner didn't show, and the rushed replacement took headphones from the first customer and left at lunch
When a cleaner quit or didn't show up, the owners of a growing cleaning company rushed to hire a replacement without proper checks. On her first day, the new hire took two pairs of headphones from the first customer and left at lunch. The company paid the customer back for the headphones. The owners count rushed hiring among the biggest mistakes they made while growing.
“So we reimbursed the customer for the headphones.”
Co-owners of a house cleaning company in New Mexico, hosts of the show, Profit Cleaners (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
The ready-to-send reply for this: Rescue the day when a cleaner is locked out or calls in sick
Step-by-step guide: Draft a weekly staff schedule from availability and your rules
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