A cleaning client with a $1,200 bill stopped answering after a long clean of a student rental
Early in her business, the owner and her first employee spent about 15 to 17 hours on a badly worn house rented to students, with no walkthrough first. The bill came to about $1,200. Most of her clients pay on the day, but this one didn't pay for a week or two and didn't answer her calls. She drove past the house daily and finally got paid through the client's realtor.
“I was terrified that he ghosted me”
Owner of a small cleaning business in Canada, a guest on the show, Filthy Rich Cleaners (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
The ready-to-send reply for this: Remind a client who keeps forgetting to pay
Step-by-step guide: Write payment reminder emails in three tones (friendly, firm, final)
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