A client who loved her cleaner asked for the checklist, because the old cleaner also did the sliding doors
A client said she loved her cleaner but asked to see the checklist, feeling things were being missed. The owner checked the checklist and photos and found the previous cleaner had been doing the outdoor sliding doors as an unasked extra, while the new cleaner stuck to the agreed list. He explained, apologised and gave no discount, and reminded his team not to work outside the agreed scope.
“It was just like a mismatch in expectations”
Host of the show and owner of a cleaning company in Western Australia, The Self Maid Podcast (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
The ready-to-send reply for this: Reply to a complaint about a clean that looks fine
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