A gutter client said the crew never came, until the owner pointed to 65 photos taken at the house
A gutter cleaning client insisted the crew had never come to clean their gutters. The owner had 65 photos his team took at the house between 10 a.m. and noon that day, which settled it. He tells the story on an episode about why showing customers clear proof of the work builds their trust.
“You guys didn't come clean my gutters.”
Host of the show and owner of a gutter cleaning and lawn care company, Masters of Home Service (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
This card was checked by our editor against the source. Found a mistake? Email [email protected].
The Tuesday email
Get better with difficult clients in 3 minutes a week.
Every Tuesday, a 3-minute email: one real owner's hard moment, the ready-to-copy message that handles it, and the check before you send. Every message stays on the site for you. Your first week starts with three short welcome emails.
At most one ad per issue, always labeled.