An HVAC customer asked why he was billed for two and a half pounds of refrigerant
An HVAC company owner billed a customer for two and a half pounds of refrigerant. The customer questioned the odd amount and asked if he was being nickel-and-dimed. The owner explained that many companies would simply charge a full three pounds, and that his team weighs refrigerant in and out with photos, so the bill shows exactly what was added.
“why would you do two and a half?”
Owner of an HVAC company in Florida, a guest on the show, Masters of Home Service (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
The ready-to-send reply for this: Confirm the job, price and any extras in writing
Step-by-step guide: Turn a long phone call into a written recap for the customer
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