A nail tech says they paced the hallway before telling a long-time client about a price increase
The owner had a close client still paying prices set years earlier. The owner says they delayed telling the client, practised the conversation out loud and paced the hallway, feeling so scared they almost wanted to cry. When they finally did, the client simply said okay. The owner now says changes like this usually feel scarier than they are.
“I was literally pacing up and down the hallway”
Owner of a nail, lash and brow business, host of the show, Blossom in Business (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
The ready-to-send reply for this: Tell clients about a price increase
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