HourSaved

Real problemShops & e-commerceMoney & invoices

An eBay seller refunded a buyer who said a parcel never came, though tracking showed it delivered

The seller says a buyer asked for a refund for a parcel they said had not arrived, even though the carrier's tracking listed it as delivered. Believing they had to act within three days, the seller refunded. Once the refund went through, the buyer reported finding the parcel, and the seller asked how to get the money back. Later in the thread the seller wrote that only a reply had been needed, not a refund.

eBay seller, eBay Community (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .

All stories from eBay Community on HourSaved

This card was published automatically after checks: the source page opened, our evidence was found on it word for word, the date matched, and a second AI reviewer agreed. Found a mistake? Email [email protected].

The Tuesday email

Get better with difficult clients in 3 minutes a week.

Every Tuesday, a 3-minute email: one real owner's hard moment, the ready-to-copy message that handles it, and the check before you send. Every message stays on the site for you. Your first week starts with three short welcome emails.