A remodeler says clients often insisted extra work had been discussed, and with vague contracts the company absorbed it
A luxury remodeling company owner says that as jobs grew, clients would often say they had talked about doing something extra. Back then the owner wrote generic contracts, did not know they could point to what the contract included, and absorbed the cost of many change orders. Now, the owner says, the answer is that it was discussed, but here is what the contract includes.
“So I ate a lot of change orders.”
Owner of a luxury remodeling company, guest on the show, Builder Stories (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
The ready-to-send reply for this: Confirm the job, price and any extras in writing
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