A roofing company lost a job because the follow-up came two days late and the homeowner heard nothing
A roofing company owner says a homeowner told them they had picked another roofer because they had not heard back; the salesman's follow-up was two days late. The owner says customer complaints reach them through the office phone, and they use lost sales to explain to the team how communication affects sales rather than offering incentives.
“they chose somebody else because they didn't hear from us”
Owner of a roofing company, guest on the show, Roofing Success (opens in a new tab), posted . Retold in our words; names left out of our retelling. Published here .
The ready-to-send reply for this: Follow up on a quote the customer hasn't answered
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